Returns – solve.com

Branded automation that turns returns to retention.

Deflect returns, enable seamless exchanges, and offer smarter resolution options all while protecting your bottom line and strengthening customer loyalty.

Your first line of defense for eCommerce inquiries.

No credit card required

Return Deflection

0 %

Solvpath deflects an avg. 18% of return requests through troubleshooting, exchanges, and credits.

Support Cost Saved

0 %

-

0 %

Solvpath reduces refunds by 25% offering troubleshooting, exchanges, credits, and incentives.

Customer Support

0 %

Automated workflows helps cut manual work by up to 70% across the returns process.

Offers, Exchanges & Solutions

Offer customers flexible ways to troubleshoot issues, swap products, or take credits instead of returning.

Return Flow Builder

Customize every return path to fit your brand and policies.
 Guide customers toward exchanges, credits, or incentives, instead of unnecessary returns.

Customize every return path to fit your brand and policies. Guide customers toward exchanges, credits, or incentives, instead of unnecessary returns.

Test Return Flows to Maximize Revenue

Test different return experiences to find what retains more customers and protects revenue. Compare flows, offers, and messaging in real time, no code, no friction.

Real-Time Tracking with Instant Refunds

Generate branded return labels, track shipments in real time, and trigger instant refunds. Reduce friction, costs, and chargebacks with smart routing.

Returns Portal

Branded Returns Portal

A self-service returns and exchanges experience that lets customers start a return from anywhere on your site, fast, simple, and fully branded.

A branded, self-serve portal that lets customers easily begin returns or exchanges from any page on your website.

Real-Time Tracking. Localized Returns. Lower Costs.

Connect with 40+ carriers to enable live shipment tracking, faster regional returns, and reduced label costs, all through one seamless platform.

Get instant shipment updates across all major carriers. Improve visibility and keep customers informed at every step.

Offer faster, more convenient return options tailored to each region. Reduce friction and improve customer satisfaction.

Access better rates on return labels to reduce operational expenses. Save more on every return without compromising service.

Success Cases: Solvpath Edition

Success Cases

See how top brands cut churn, automate support, and grow revenue with solvpath.

See how top brands automate support, and grow revenue fast.

“Solvpath’s smart swap and save offers helped a leading supplement brand retain over half of return-related revenue, while automated exchange flows and upgrade offers boosted upsell value by $1.81 per return for a fashion retailer.“

John Roche

Startups and VC Partnerships at Airtable

“The team at Solvpath is incredible to work with—they were tireless in ensuring a seamless integration and launch, and diligent in monitoring performance to ensure we were meeting our customer service goals.”