Customer Support

Branded automation that turns returns to retention.

Deflect returns, enable seamless exchanges, and offer smarter resolution options all while protecting your bottom line and strengthening customer loyalty.

Your first line of defense for eCommerce inquiries.

No credit card required

Faster Response Time

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Solvpath can increase response times as much as 90% compared to traditional customer support.

Support Cost Saved

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By shifting common inquiries to automation, brands save an avg. 55% in live agent costs, while improving speed and consistency.

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Solvpath brands see an avg. 25% lift in customer satisfaction. Customers get answers fast and feel taken care of.

Smart Help Desk

AI-Powered Knowledge-base for ecommerce

An intelligent, ecommerce-trained knowledgebase that answers customer questions in seconds from shipping and billing to returns and product details.

Intelligent call translation and routing

Support that actually picks up.

Solvpath listens, translates, and understands caller intent in real time, asking targeted questions to identify who they are and what they need. It can instantly provide answers, route to a visual self-service flow, or both. Creating faster, smarter outcomes without long hold times.

Solvpath understands caller intent in real time, asks targeted questions, and delivers instant answers or self-service, faster, smarter outcomes without long holds.

Capabilities

Instant Answers. No Wait. Fully Branded.

Powered by tens of millions of real eCommerce support interactions, Solvpath’s AI chatbot understands orders, subscriptions, shipping, billing, and returns because eCommerce is all we do. very response is designed to remove friction, prevent churn, and turn support conversations into revenue-driving moments.

Trained on millions of eCommerce support interactions, Solvpath’s AI understands orders, subscriptions, shipping, billing, and returns.

Capabilities

Understands intent across orders and subscriptions
Instantly surfaces answers and actions, no agent required
Adapts tone, logic, and handoffs to match your brand voice
Learns continuously from real customer interactions
Works across chat, email, and helpdesk environments

Email Support. Done Smarter.

Solvpath’s email automation analyzes inbound messages to identify intent, sentiment, and customer context. Using eCommerce-trained AI, it delivers personalized responses that can close out a high percentage of support inquiries—automation first.

Analyzes intent and context to deliver personalized, eCommerce-trained automated responses.

 Works with 10+ leading customer support ticketing systems.

Customer Support Portal Access

A fully branded help desk where customers can get answers and manage account details— available as a standalone+ portal or embedded website widget.

A branded help desk to get answers and manage accounts—portal or embedded widget.

Success Cases: Solvpath Edition

Success Cases

See how top brands cut churn, automate support, and grow revenue with solvpath.

See how top brands automate support, and grow revenue fast.

“Solvpath’s smart swap and save offers helped a leading supplement brand retain over half of return-related revenue, while automated exchange flows and upgrade offers boosted upsell value by $1.81 per return for a fashion retailer.“

John Roche

Startups and VC Partnerships at Airtable

“The team at Solvpath is incredible to work with—they were tireless in ensuring a seamless integration and launch, and diligent in monitoring performance to ensure we were meeting our customer service goals.”